Policy Notification

I appreciate that you’ve chosen Relax Therapeutic Massage & Integrative Bodyworks for your massage and bodywork needs. To provide the best service possible to my clients I have implemented the following policies. 

Cancellation Policy:

I respectfully ask that you provide me with a 24 hour notice of any schedule changes or cancellation requests. Please understand that when you cancel or miss your appointment without providing a 24 hour notice I am often unable to fill that appointment time. This is not only an inconvenience to me but also to other clients that miss the chance to receive services they need. For this reason, you will be charged 50% of the service fee for the first missed session and 100% of the service fee for each session after that. I also reserve the right to require a credit card number to be given to book future appointments so that appropriate fees may be charged if a late cancellation or “no show” continues to occur.

I understand that emergencies can arise and illnesses do occur at inopportune times. If you have a fever, a known infection, or have experienced vomiting or diarrhea within 24 hours prior to your appointment time, I request that you cancel your session. Inclement weather may also result in the need for late cancellations. I will do my best to give advanced notice if I am closing or need to cancel due to bad weather and we ask you to do the same. Please do not risk your own safety trying to make your appointment.

Late cancellation due to emergency, illness, or inclement weather will generally not result in any missed session charges, but this is determined on a case-by-case basis.  

Late Arrival Policy:

I request that you arrive 5-10 minutes prior to your appointment time to allow time to fill out any required paperwork as well as answer any intake questions your therapist (me) may have. I understand that issues can arise that may cause you to be late for your appointment. However, I ask that you call to inform me if this ever occurs so I can do my best to accommodate you. Appointment times are reserved for each client, so oftentimes I cannot exceed that reserved time without making the next client late. For this reason, arriving after your appointment time may result in loss of time from your massage so that your session ends at the scheduled time. Full service fees will be charged even when sessions are shortened due to late arrival. In return I will do my best to be on time, and if I am unable to do so I will add time to your session to make up for our late arrival or adjust the service charge accordingly. 

Inappropriate Behavior Policy

Massage therapy is for relaxation and therapeutic purposes only. There is absolutely no sexual component to massage whatsoever. Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your session and a refusal of any and all services in the future. You will be charged the full service fee regardless of the length of your session. Depending on the behavior exhibited I may also file a report with the local authorities if necessary. Treat your therapist (that’s me!) with respect and dignity and you will be treated the same in return.  

Gift Certificates and Loyalty Package

I acknowledge that there is no refund for the purchase of Gift Certificates or Loyalty Packages.

I acknowledge that Gift Certificates or Loyalty Package certificates can be applied towards a Warm Stone Massage and the recipient will have to will pay the difference in price.

I acknowledge that Loyalty Packages ARE NOT GIFT CERTIFICATES NOR CAN THEY BE SUBSTITUTED FOR GIFT CERTIFICATES. They are intended for one (1) person to use therefore they have only 1 code assigned that will be recognized. If you purchase a Loyalty Package thinking you can break it up and gift to different people, you and they will be disappointed as I will not honor it and you will have wasted your money!

I acknowledge that Relax Therapeutic Massage & Integrative Bodyworks WILL BAN ANYONE from the privilege of rescheduling online and/or purchasing Gift Certificates or Loyalty Packages online if you have abused the rescheduling option, i.e. rescheduling your appointment using the same gift certificate or Loyalty certificate more than 3 times. After the 3rd time rescheduling, you either keep your appointment or forfeit the certificate. IT WILL NOT BE REFUNDED!

WORKMAN’S COMP/PERSONAL INJURY/MOTOR VEHICLE ACCIDENT CLAIMS

Are you currently involved with a Workman's Comp claim, personal injury claim, an/or Motor Vehicle Accident claim?

I (you) understand that Relax Massage Therapy DOES NOT participate IN ANY WAY with insurance and/or injury claims -including letters to doctors, insurance companies and/or attorneys, the submitting of client notes, verifying out of pocket payments, or speaking to insurance agents or attorneys.

You will be expected to accept these terms AND ABIDE BY THEM to proceed with receiving a massage at Relax Therapeutic Massage.

**No exceptions. Relax MB is not a medical facility.**